The Australian financial institution will prioritize customization and security.
Commonwealth Bank of Australia (CommBank) has broadened its collaboration with Anthropic, an AI firm.
CBA intends to utilize Anthropic’s AI technology to speed up its implementation of artificial intelligence.
The CBA group Chief Information Officer, Gavin Munroe, emphasized AI's capability to provide more personalized and intuitive customer experiences, along with its potential to "reshape how our customers engage with banking in the future."
"This collaboration aims to elevate and harness the power of AI for our engineering team, providing them with the chance to collaborate with Anthropic’s AI specialists to discover ways we can expedite product development focused on serving and safeguarding our clients," Munroe stated.
He mentioned this involves enhancing measures to safeguard customers and communities against scams and fraud.